Michael Featherby — Designer, Leader, Maker

DesignerLeader Maker

NextPay card on a marble table

Credit Services

Optimising the NextPay and Pay in 3 journey, improving conversion while reducing complexity and drop-off.

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Fashion model representing the product page modernisation project

Product Detail Page

Rethinking the digital shop window for clarity, richer imagery and stronger commercial performance.

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International delivery vehicles outside a distribution centre

International

Simplifying a complex cross-border returns journey for customers and operational teams.

Coming soon

About me

I’m a design leader with extensive experience in UX, UI, eCommerce and SaaS Apps.

I spent over a decade at Next PLC, progressing from designer to User Experience Manager, leading teams and delivering major initiatives across discovery, checkout and account experiences.

I enjoy staying close to the work, collaborating closely with product and systems teams, exploring new technology and helping ideas move from concept to experiences customers actually use.

Designer Leader Maker

linkedin.com/in/michael-featherby