Hi, I'm Mike

UX Design Manager with 20+ years delivering commercial and user-centred experiences for leading global brands.

Brands I've worked with.

Next Audi Victoria's Secret Skoda Reiss Volkswagen Royal Bank of Scotland Travis Perkins
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Manager

I have a proven track record of influencing outcomes across a multi-million-pound ecommerce business, shaping decisions that improve conversion, reduce friction, and generate revenue. By combining data, research and extensive experience, I help turn complex problems into measurable results that drive growth across UK and International markets.

Leader

I lead with clarity, empathy, and a strong sense of ownership, creating an environment where people feel supported, trusted, and confident to do their best work. I encourage open challenge, and focus the team on outcomes that genuinely improve the customer experience.

Strategist

I connect customer insight, data, and commercial objectives to guide clear, impact-led decisions. I focus on end-to-end thinking, prioritising the work that delivers the greatest value, and ensuring teams are aligned on why something matters, not just what is being delivered.

Designer

With over two decades of experience across web design, product design, and user experience, I remain hands-on by choice, believing strong leadership comes from staying close to the craft while guiding teams and strategy.

Experience

Download CV
UX Manager
8 YEARS
NEXT
Lead and oversee UX, UI, and customer journeys for Next UK, International, ensuring high standards and best in class experiences. Mentor and coach the team, Manage stakeholders at all levels.
Senior UX Designer
3 YEARS
NEXT
Led UI/UX design for CRO projects, developing user-centric design processes and an Atomic design system. Coached and supported cross-functional teams to enhance collaboration and design execution.
Senior UI Designer
7 YEARS
KeyParker
I designed UI for bespoke apps such as configurators, event management, and brochure ordering portals, while also developing front-end code using HTML, CSS, JS.
Designer & Developer
4 YEARS
Outlook
As the sole web specialist in the business, I handled everything from design and development to database setup, client liaison, hosting configuration, and deployment. It was an incredible hands-on experience that gave me deep insight into the world of the web.

Case Studies

Here is a hand-picked selection of recent initiatives that delivered significant improvements to both customer experience and commercial performance.

Project Wall

No words here, just a snap shot of the many projects I've worked on over the years.

Take a look

Well, that's me, a UX Manager who still gets hands-on, clear thinking over shiny ideas, measurable outcomes, not opinions.

Get in touch

mike.featherby@gmail.com

LinkedIn Profile